Using the template to create aninternal service request is only useful if it is for a cost-incurring request, such as a removal. In a template, you store rules for calculation of the costs that are incurred during request processing.
You have indicated the scenario as cost-incurring.
You store the use of a template, and its definition in Customizing under Cross-Application Components ® Internet / Intranet Services ® Internal Service Request ® Definition of Scenarios ®Define Scenarios.
After you have defined a template, it is not automatically transported with the other details that you stored in the scenario. To transport the template settings, go to Customizing, and choose Cross-Application Components ® Internet / Intranet Services ® Internal Service Request ® Scenario Definition ® Settings for Cost Incurring Scenarios ® Transport Template Settings.
Note that you can use only the kind of templates for costing scenarios that you defined in the scenario Customizing (see above).
You have provided your cost-incurring scenario with a template. This template calculates the incurred costs using the different fields filled in the request.
For more information on templates, see the SAP Library under Financials ® Controlling ® Overhead Cost Controlling ® Activity-Based Costing ® Template.