User of Communication, Folders, and the Appointment Calendar

Technical name: SAP_BC_SRV_USER


The role includes the following tasks:

  • Participation in internal communication and communication with business partners (for example, e-mail, fax, phone)
  • Work-group related management, distribution, and publication of information
  • Organization of your own appointments and inclusion in enterprise-wide appointment planning

Activities in all applications

Employees can send short messages internally or externally (for example, over the Internet or by fax) from all applications. They are informed of incoming messages when they log on to the SAP System and, in the case of express messages, also during a session. Telephone function can be executed in many applications. Inbound calls are displayed or trigger the start of a specific application.

Employees can also use send and folder functions for business objects. They can, for example, link sent documents with business objects, send the objects themselves, or append attachments to the objects. These functions are provided in the framework of generic object services.

Activities in the Business Workplace

In the Business Workplace, employees can process work items assigned to them and start workflows. They can access documents and business objects that they have received and organize them in folders. Employees can create documents of different classes and store, distribute, or publish them for their own work or for group work. In the outbox, employees can gather objects that they have sent and find out what the send status of these objects is.

Activities in SAPphone

Employees can use the telephony functions offered on the SAPphone interface (for example, initiate, answer, or transfer call in the SAP System) and maintain their own telephony settings. The settings cover the SAPphone work center with the connection between computer, telephone, and server, as well as the user-specific handling of inbound calls.

Activities in the Appointment Calendar

In the appointment calendar, employees can organize their own appointments and those of the work group.

Activities in ArchiveLink

The typical SAP ArchiveLink end user is an administrator with the following tasks:

  • Storing documents in a storage system

This occurs using the SAP ArchiveLink storage strategies, for example storing for subsequent entry.

  • Finding stored documents in the storage system

These can be stored incoming or outgoing documents, for example invoices.

  • Finding print lists in the storage system

Print lists can be ABAP lists or screen lists that are generated in the SAP System, printed when required, and transferred to a storage system.

Notes on Adaptation

You should adapt the authorizations for external sending contained in the role to the requirements of your enterprise and the features of your communication landscape.


Typical MiniApps for this role provide the following information and functions:

  • Access to new or to all unread mails
  • Access to the day's appointments
  • Access to unanswered telephone calls


This role should be assigned to all employees so that these areas can be organized on an enterprise-wide basis.