SAP Premium Support (SV)

Service (SV)

Supports continued and effective business operations, building upon SAP SAP Standard Support by adding accelerated issues resolution through SLAs, annual IT assessments and action plans driven by a support advisorwho knows the customer landscape and functions as the single point of contact for all support-related topics.

The SLA addresses corrective action and includes guaranteed response times for priority-one problems in one hour and corrective action, be ita fix, workaround, or action plan, within four hours. Support advisors can also help customers establish a Customer CompetenceCenter and obtain certification by SAP.