The SAPconnect and SAPphone data collection methods are deactivated by default, that is, the value for the periodic repetition of the methods is 0. In order to be able to monitor your communication environment in the alert monitor, you have to schedule the data collection method at regular intervals.
You have to start the methods manually before you use the monitors for the first time. You can configure the system so that the periodic execution of a method is started again automatically after a system restart, which means that you do not have to repeat this process after every restart of the SAP system.
3. Alternatively, set automatic start of data collection method