Business Task Management (BTM) scenario provides business and technical users with event-driven workitems, alerts, business context and guided procedures to effectively react upon process exceptions and tasks.
Business Task Mangement enables simple and centralized access to SAP tasks, Alert tasks, structured and unstructured process tasks. It also provides procedures for exception-handling and knowledge-worker integration set up by local experts
Users can control tasks at the lowest level of granularity and effectively track task progress.
The following scenario variants are derived from this IT scenario:
Refer to the subtopics in this section for an overview of the administrative and maintenance tasks relevant to each scenario variant.