Communication Channel Security

Communication between BCB library and ICI enterprise application

The standard J2EE technologies JNDI, EJB and JMS are used for the communication between the BCB library and the ICI enterprise application.

 

Communication between ICI enterprise application and external contact center software:

The technology used for the communication between ICI and the external contact center is SOAP over HTTP as provided by the SAP J2EE Engine Web Service Framework. Please note, that the ICI currently does not support HTTPS.

The data transferred within the SOAP messages is described in detail in the ICI specification, e.g. a phone number to dial, call attached data, an internet message in MIME format. There are no specific security mechanisms to protect these data.

To protect both partners of this communication channel against attacks from the Internet a firewall must be installed at customer-site.