Communication Destinations

The destination to the SAP Contact Center Simulator is computed out off the SAP J2EE Engine's host name and http port during the first call of the BCB administration page. It is stored in the text file usr/sap/<SID>/SYS/global/bcb/bcb_customizing.properties.

The destination to the real contact center must be set by a system administrator via the BCB administration page. It is also stored in the bcb_customizing.properties file.

Connection Destinations

Destination

Delivered?

Type

User, Authorizations

Description

… to the SAP Contact Center Simulator that is part of the ICI application

Yes

HTTP

-

Please see the ICI online documentation for more information.

… to the real external contact center software

No

HTTP

-

Please see the ICI online documentation for more information.