To be able to use internal service requests, you need to make default settings in Customizing under Cross-Application Components ®Internet/Intranet Services ® Internal Service Request ® Scenario Definition ® Define Scenarios.
For more information, see also Definition of a Scenario.
You can also design the request form layout yourself.
Customizing for internal service requests requires that Customizing settings for notifications be made beforehand.
For more information, see the Implementation Guide (IMG) under Cross-Application Components ® Internet/Intranet Services ® Internal Service Request ® Scenario Definition ® Prepare General Notification.
Preparing internal service requests includes defining the attributes of the general notification and defining scenarios.
You prepare the general notification in Customizing. As a minimum, you need to define notification types before you can set up scenarios. Use the notification types defined by SAP as well.
Define a scenario.
Depending on the type of scenario, develop templates for calculating the costs incurred by the requests, or use Easy Cost Planning and Execution Services.
For more information, see the SAP Library under Financials ® Controlling ® Product Cost Controlling ® Product Cost Planning ® Easy Cost Planning and Execution Services.
Transport the template settings.