FAQs Regarding the SAP License

The following is a list of frequently asked questions regarding the SAP license.

·        To install the license you do not have to shut down or restart the SAP system.  The installed license is activated straight away.

·        What is the system number? A system ID for which there are Old License Keys and New  License Keys depending on the release.

·        Does the customer need a separate license key for the Enterprise Portal SAP NetWeaver 2004 Support Package Stack 09?

No, he/she does not. As of Enterprise Portal SAP NetWeaver 2004 Support Package Stack 09, the portal no longer asks for a license key.

·        Which SAP notes about licenses could help solve problems that may occur?

Note Number

Content

0013743

No valid license installed; no logon

0014838

No valid license after hardware change/upgrade

0084465

Problem with saplicense during the upgrade

0111563

saplicense cannot delete index

0125752

saplicense -get on DEC-UNIX gives no key

0147720

RC 99 when installing the license

0174911

Formation of the customer key (HW key)

0193800

saplicense: Trace functions

0068255

SAP license key invalid after AIX upgrade

0012809

How to install license

0131162

Installation number is INITIAL

0094998

Request license key for system/delete system

·        What should you do if the notes cannot help?

Create a message in the SAP Service Marketplace under service.sap.com/message under component:

Ў        BC-CST-SL, if an error occurs with the license that you cannot solve with the help of the notes.

Ў        XX-SER-GEN-CONTR, if you have questions about the license agreement or your contract.

Ў        XX-SER-LIKEY, if you have questions about the license key.

Tips on creating a message for old type license keys:

You also have the option of Testing the License Key. This may help you locate the source of the problem. You can also create a trace file with detailed information by using saplicense -test pf=<Profile> TRACE=2.

In most cases, saplicense ?show and a trace file are necessary to solve any problems with old type license keys. To speed up the problem solving you can include these details in the message. If you have problems creating the trace file read note 193800.