In contrast to monitoring in the alert monitor for the SAP system, which is active as soon as the SAP-System has been installed, you have to schedule monitoring of SAPconnect and SAPphone yourself and activate it for the external components.
1. Activate monitoring in the alert monitor for the SAPconnect nodes and the telephony servers that are to be queried by the data collection methods.
The data collection methods query (at the specified intervals) the status of all the nodes and telephony servers that you have assigned the alert monitor support attribute to. The results are stored on an application server. A configurable view of these results is displayed in the alert monitor.