Call Control

Use

Call Control is an interface that provides all the important telephony functions. The interface is subdivided into three sections: Status display, standard function toolbar and tab pages with other functions.

In the status display, the current calls in the test environment are displayed with the following information:

  • Status: Connected, Held or Alerting
  • Dialed number
  • Number of remote party
  • Type of remote party

The dialed number is not the same as the number of the remote party if, for example, the call was transferred to you.

The standard function toolbar provides the following functions:

  • Refresh (update display)

Since action messages (status changes) are not sent by the SAPphone server for all events, the status of the test can be updated manually.
  • Hold (put call on hold)
  • Take call off hold (reconnect call on hold)
  • Alternate
  • Drop all (Hang up all calls)
  • Drop call (Hang up call).

The tab pages provide further functions, arranged according to subject area.

  • Dial / Answer
  • Consult
  • Transfer
  • Conference
  • Attached Data
  • Deflect
  • Services

For more information on the tab pages, see the section Procedure.

The graphic shows the Call control interface. A call was initiated on the tab page Dial/Answer. The call is displayed in the status display with the status Connected:

Procedure

Dial / Answer

On this tab page, you can initiate a call or accept an inbound call.

Initiating a call

  1. Specify the number to be called.
  2. Choose Make Call.

The status of an accepted call changes to Alerting.

Accepting a call

  1. If the flag Let system select incoming call for answer is not selected, select the call that you want to accept. Otherwise the system decides which call is accepted, according to the order of the inbound calls.
  2. Choose Answer.

Consult

On this tab page, you can initiate a request (or consult) for a connection in order to then execute another action on this connection (for example, initiate a conference call).

  1. In the field Next Step, select which action is planned after the request:
    • Unknown:

The next processing step is not known when the request is initiated. The next tab page is selected manually.

    • Conference

The tab page Conference is opened automatically after a request has been initiated.

    • Transfer

The tab page Transfer is opened automatically after a request has been initiated.

  1. In the field Number to Consult, enter the number of the call partner.
  1. Choose Consult.

To return to a call on hold, choose Reconnect.

Transfer

On this tab page, you can transfer a call to another telephone connection. Two options are available for this:

  • Transfer without consulting the target connection first (blind transfer)
  • Transfer with consult, in which the target is asked first whether the call to be transferred is to be accepted or refused.
  1. In the field Number to Transfer, enter the target number.
  2. Choose Transfer or Transfer with Consult.

Conference

On this tab page, you can create a telephone connection between several subscribers.

Initiating a conference

  1. Select two calls: One with the status Connected and one with the status Held.
  2. Choose Conference.

Adding subscribers

  1. In the field Number To Call, enter the number of the subscriber.
  2. Choose Make Call.

Reconnecting calls on hold

  1. Select a call on hold.
  2. Choose Reconnect.

Removing a call (several subscribers) from a conference

  1. Select the subscribers.
  2. Choose Drop Party.

Ending a Call

  1. Select the call.
  2. Choose Drop Call.

Deflect

On this tab page, you can transfer inbound calls without answering them yourself first (deflect).

  1. If the flag Let system select incoming call for answer is not selected, select the call that you want to deflect. Otherwise the system decides which call is deflected, according to the order of the inbound calls.
  2. In the field Number to deflect incoming call, specify the number to which the call is to be deflected.
  3. Choose deflect.

Service

On this tab page, you can call the functions Register and Deregister. For more information on these functions, see Work Center Functions under Register / Deregister.

Attached Data

On this tab page, you can access data that has been attached to a call. For more information, see Call Attached Data.